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If something comes up and you simply can’t attend, cancellations, transfers and requests for refunds must be received in writing by July 15, 2014. Refunds will be processed less a $75 administrative charge. Transfers between attendees will incur a $25 administrative fee. No refunds will be made after July 15, 2014, or for no-shows. We’d hate for you to miss the Annual Conference, but if you must, requests may be submitted via e-mail to firstname.lastname@example.org, via fax to 386.944.2722 or via mail to APCO International, Attn: Accounting Dept., 351 North Williamson Blvd., Daytona Beach, FL 32114.